:root {
  --ink: #0f2433;
  --muted: #5b6770;
  --line: #d9e1e6;
  --panel: #f6f8f9;
  --accent: #1f6f8b;
  --accent-soft: #e8f1f5;
  --warn: #b5571f;
  --ok: #2f7d4f;
  --radius: 10px;
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color: var(--ink);
  background: #ffffff;
}

* { box-sizing: border-box; }
body { margin: 0; }
header {
  display: flex; align-items: center; justify-content: space-between; gap: 16px;
  padding: 14px 20px; border-bottom: 1px solid var(--line);
}
header h1 { font-size: 1.15rem; margin: 0; }
header p { margin: 2px 0 0; color: var(--muted); font-size: 0.85rem; }
header nav a { color: var(--accent); font-size: 0.9rem; }
main { display: grid; grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); gap: 20px; padding: 20px; max-width: 1200px; margin: 0 auto; }
@media (max-width: 860px) { main { grid-template-columns: 1fr; padding: 12px; } }

section.card { border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; background: #fff; }
section.card h2 { font-size: 1rem; margin: 0 0 10px; }
label { font-size: 0.85rem; color: var(--muted); display: block; margin-bottom: 4px; }
select, input[type="text"] {
  width: 100%; padding: 10px; border: 1px solid var(--line); border-radius: 8px; font: inherit;
}
button {
  font: inherit; border: 1px solid var(--accent); background: var(--accent); color: #fff;
  border-radius: 8px; padding: 9px 14px; cursor: pointer;
}
button.secondary { background: #fff; color: var(--accent); }
button:disabled { opacity: 0.5; cursor: default; }
.row { display: flex; gap: 8px; align-items: flex-end; }
.row > * { flex: 1; }
.row > button { flex: 0 0 auto; }

#chat { display: flex; flex-direction: column; gap: 10px; min-height: 360px; max-height: 60vh; overflow-y: auto; padding: 4px; }
.bubble { max-width: 85%; padding: 10px 12px; border-radius: 12px; white-space: pre-wrap; line-height: 1.4; }
.bubble.vera { background: var(--panel); border: 1px solid var(--line); align-self: flex-start; }
.bubble.customer { background: var(--accent); color: #fff; align-self: flex-end; }
.bubble.typing { color: var(--muted); font-style: italic; }
.options { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.options button { background: #fff; color: var(--accent); }
.options label { display: flex; gap: 6px; align-items: center; color: var(--ink); font-size: 0.9rem; }
.pending { margin-top: 6px; font-size: 0.8rem; color: var(--warn); }
form#composer { display: flex; gap: 8px; margin-top: 12px; }
form#composer input { flex: 1; }

#glass ol { padding-left: 18px; margin: 0; }
#glass li { margin-bottom: 8px; font-size: 0.9rem; }
#glass .rule { font-weight: 600; }
#glass .deadline { color: var(--ok); }
.note { color: var(--muted); font-size: 0.8rem; margin-top: 10px; }
.kv { display: grid; grid-template-columns: max-content 1fr; gap: 4px 12px; font-size: 0.9rem; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; }
table { width: 100%; border-collapse: collapse; font-size: 0.88rem; }
th, td { text-align: left; padding: 6px; border-bottom: 1px solid var(--line); vertical-align: top; }
.tag { display: inline-block; padding: 2px 8px; border-radius: 999px; background: var(--accent-soft); color: var(--accent); font-size: 0.8rem; margin: 2px; }
.tag.warn { background: #fbefe7; color: var(--warn); }
.error { color: var(--warn); }

.spaced { margin-top: 16px; }
main.single { grid-template-columns: 1fr; }